Independent of Meta and WhatsApp
Converso WhatsApp API is a product by Converso Empire. It is not owned, endorsed, certified, or sponsored by Meta or WhatsApp. Their names and marks belong to their respective owners. This page is Converso’s risk disclosure, not an official Meta policy.
The linked-device connection, an unofficial integration with WhatsApp Web. It is different from the official WhatsApp Business Platform / Cloud API. Unofficial automation can conflict with platform terms and may lead to enforcement even when the connection technically works.
What can happen to an account
Platform changes and enforcement can cause pairing failures, session disconnections, delayed or failed messages, reduced access, temporary restrictions, or permanent account bans. Number history, recipient complaints, message content, automation patterns, and platform decisions can affect risk. We cannot predict every trigger or guarantee a safe sending volume.
Paid plans, rate limits, delays, AI features, or suggestions from support are not an exemption from platform rules. Keep backups and alternative ways to contact customers. Do not connect a business-critical number without assessing the consequences of losing access.
Your responsibilities
Use only accounts you are authorized to manage. Obtain the permissions required to contact recipients, honor opt-outs, and avoid unsolicited or deceptive messaging. Review the official rules for the specific WhatsApp product you use. Do not treat Converso’s technical capabilities as permission to bypass platform requirements.
Responsibility for platform enforcement
Meta and WhatsApp independently control account access and enforcement. To the extent permitted by applicable law, Converso Empire is not responsible for bans, suspensions, restrictions, number loss, or resulting losses caused by their decisions. We do not promise continued access, message delivery, or account recovery.
This disclosure does not exclude liability for our own conduct where the law does not permit exclusion, or override mandatory consumer rights. Refund requests remain subject to applicable law, our terms, and any express written commitments; a platform ban does not automatically entitle you to a refund.
If your account is restricted
Stop affected automations and review the notice shown in WhatsApp or your official business account tools. Use the official review or appeal route available for that account. Meta or WhatsApp decides the outcome; Converso support cannot remove a ban or guarantee an appeal.
You can contact Converso support for help investigating connection behavior and preserving relevant service records. Do not share passwords or pairing codes, purchase unbanning promises, or attempt to evade enforcement with unauthorized accounts. Consider an official platform connection appropriate to your business, while recognizing that official accounts must also follow platform rules.
Policies can change
Third-party terms and technical requirements can change independently of this page. Review official sources regularly and before changing your messaging use case. Our Acceptable Use Policy applies alongside the relevant external rules.
Questions about this policy?
Contact support@conversoempire.world. You can contact us without signing in.