Who this notice covers
This notice covers website visitors, account holders, workspace members, and people whose information is processed through connected messaging accounts. For account administration, Converso Empire determines how information is used. For customer messaging, the organization operating the connected account generally decides what data to collect and why; Converso processes that data to provide the configured service.
If you received a message from one of our customers, contact that organization first about its use of your information. You may also contact us if you need help identifying the appropriate route.
Information the service processes
The information processed depends on your use of the service and enabled integrations.
- Account and workspace details: name, email, organization name, membership, roles, password hashes, authentication tokens, and sessions.
- Connected-account data: phone identifiers, connection metadata, pairing and session credentials, contacts, chats, messages, attachments, delivery events, and webhook payloads, depending on configuration.
- Billing and support: selected plans, subscription history, transaction references, payment receipts, support messages, and attachments you provide.
- Operational data: API activity, errors, audit records, timestamps, usage and quota records, and request metadata such as IP addresses where logged.
- AI features: configured instructions, conversation context, generated replies, tool activity, scheduled tasks, and token usage when those features are enabled.
Why information is used
We use information to create and authenticate accounts, connect messaging instances, execute your instructions, provide integrations and support, verify payments, administer subscriptions, investigate abuse, troubleshoot failures, and meet legal obligations. Where applicable law requires a legal basis, these activities rely on performing our agreement, legitimate interests in operating and protecting the service, legal obligations, or consent where required. Optional communications that legally require consent must have that consent.
Browser storage and international processing
The portal uses local storage and IndexedDB for authentication, the selected workspace, cached application data, and queued operations. These stores can remain on your device until cleared. Signing out clears application authentication and cached data; the last used email may be retained to assist sign-in. You can remove remaining information in your browser’s site-data settings.
Information may be processed in Pakistan and in countries where infrastructure or configured providers operate. Privacy protections may differ between countries. Contact us before transferring data that requires specific residency, transfer safeguards, or a separate processing agreement. The marketing pages do not add advertising trackers.
Retention and security
Retention depends on the data category, workspace configuration, operational need, and legal obligations. Disconnecting WhatsApp, deleting an instance, or cancelling a subscription does not necessarily remove all stored records. Accounting records, security logs, legal holds, and backups may need separate retention and deletion handling. Contact us for the schedule applicable to your data.
The service uses controls including password hashing and permission checks. No system is completely secure. Do not assume all stored messages or provider copies are end-to-end encrypted merely because WhatsApp uses end-to-end encryption in its own messaging service.
Your choices and requests
Depending on applicable law, you may be entitled to access, correction, deletion, restriction, portability, objection, or withdrawal of consent. Contact support@conversoempire.world from your account email and describe the request. We may verify your identity and authority before acting, and explain any applicable exceptions. You may also have the right to complain to a competent regulator.
The service is intended for adults acting for a business or organization, not for children. Contact us if you believe a child has supplied personal information. We will update this notice when practices change and provide additional notice when applicable law requires it.
Questions about this policy?
Contact support@conversoempire.world. You can contact us without signing in.